FAQ's
Designs
Why are some flags facing backwards?
The blue star field on the American flag should always appear in the position of greatest honor.
- When displayed on a wall, that position is the upper left corner—whether the flag is hung horizontally or vertically.
- When the flag is shown on a person or a moving vehicle, the stars should face forward, symbolizing progress and respect.
Ordering
When can I expect my order?
All of our products are made to order, which means we make your items after you place your order. So please allow up to 3 to 5 business days before your order is shipped.
If you’re ordering a Tall or 3X-Large and up size, please allow for extended production times. We do not always keep these sizes in our inventory.
Can I use discount codes on custom apparel or sale items?
Discount codes and coupons cannot be used on custom orders or sale items. They are good on mostly everything else though! Please note that exclusions are subject to change at any time.
Can I use more than one coupon on my order?
Only one coupon allowed per purchase.
Are Intrepid Custom Co items made in the U.S.?
Our products are designed, printed, packaged and shipped by us in NW Pennsylvania, USA.
We do our best to ethically source all of our products from reputable manufacturers. Though these manufacturers do not 100% make their products in America, we select to work with those manufacturers that are transparent and ethical about their business practices.
Do you carry Tall or Large sizes?
Yes, check individual item listings for availability. Please allow additional production times as we do not always keep these sizes in stock.
Can I return my item if I ordered the wrong product?
Since each item is made to order, we are not able to offer refunds, returns, or exchanges—unless there’s a quality issue. On the bright side, you might just have the perfect gift for someone else!
Custom Orders
Do you accept all custom orders?
We reserve the right to accept or deny any custom order request without providing a reason. If you’re not ok with that, there are many other great companies out there that you can use. Here are some things we do not accept:
- Profanity or derogatory language
- Inappropriate, suggestive, sexual, or nude images
- Violation of intellectual property rights of another
If you’re still unsure, feel free to send us an email at [email protected].
How many do I have to order?
No order is too large but our minimum order quantity for custom orders is 10. They do not need to be the same color or size, but they will need to be the same design and product type.
Can I order a sample?
Want the confidence that comes from seeing or trying a product before you order? We can send you a sample within 10 business days so you can be sure your printed items turn out just the way you want. Contact us at [email protected] for pricing.
A sample printed with your custom design is automatically included for bulk orders over 50 pieces as part of the approval process.
When can I expect my custom order?
Our standard production time is 12-15 business days.
We understand how important it is to get your order in time for your event. While we’re not a large, industrial operation, that’s exactly what makes us different—every item is carefully made by hand with close attention to detail, no matter the size of your order.
In a hurry? Reach out to us before placing your order, and we’ll be happy to provide a rush order quote.